Shipping & Delivery Policy

Effective Date: October 1, 2024

Welcome to New American Institute! We appreciate your trust in our educational resources and materials. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website.

Service Delivery Timeframes

Our offline products and services are provided based on scheduled appointments or designated pickup locations. Orders are processed within 1 business days after payment confirmation.

• Standard Service: Available within Monday to Saturday business days.

• Expedited Service: Available within Monday to Saturday business days.

• Custom Service Scheduling: Available based on mutual agreement.

Service availability times may vary due to unforeseen circumstances.

Service Costs

Service fees are determined based on the type of product or service selected. The final cost will be displayed at checkout before completing the purchase.

Special discounts may be available for bulk bookings or educational institutions.

Order Processing

Orders are processed on business days (Monday – Saturday, excluding holidays). Orders placed after 10 PM IST or on weekends will be processed the next business day.

Service Locations

Our services are available at select locations. Customers will be informed about the designated service centers or pickup points at the time of purchase. If on-site service is required, additional fees may apply.

Appointment & Scheduling

Once your order has been confirmed, our team will reach out to schedule the service appointment. Customers will receive confirmation via email or phone.

Service Delays & Cancellations

We are not responsible for delays caused by factors beyond our control, such as unforeseen circumstances or scheduling conflicts. If there is a significant delay, please contact our customer service team at 9868975597.

Customers can request rescheduling or cancellation under our cancellation policy.

Support & Assistance

• If you experience any issues with your service, please contact us within [X] days.

• If you need to modify your appointment, reach out to our support team as soon as possible.

• We do not provide refunds for completed services unless otherwise stated in our refund policy.

Contact Information

For questions regarding this Privacy Policy or to exercise your rights, please contact us at:

📧 Email: nai4english@gmail.com